Customer Success Manager
On-site · New York City, New York, United States
Job Summary
Customer Success Manager based in New York to lead onboarding, adoption, and ongoing account management. Responsibilities include guiding new customers through onboarding, driving product adoption via training and webinars, managing renewals and expansion opportunities, tracking key success metrics (NPS, CSAT, retention, product usage), and collaborating with sales, product, and support teams to improve the customer experience. Candidates should have 2-5 years in customer success or account management, strong communication skills, proficiency with CRM tools (Salesforce, HubSpot, Gainsight), data-driven problem solving, and the ability to mentor junior team members and influence cross-functional initiatives.
Required Qualifications
- Experience in Customer Success, Account Management, or a similar role with 2-5 years of experience.
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