Customer Success Manager (w/m/d) für Accounting-KI Startup

Onboard new clients, integrate them into the system, and ensure they are settled from day one. Act as the primary point of contact via phone and email, answering questions and guiding clients through daily product usage. Collect, consolidate, and prioritize customer feedback and requests to ensure nothing falls through the cracks. Serve as the bridge between clients, business, and tech teams, translating needs so solutions are routed correctly and returned quickly. Maintain order while managing multiple parallel inquiries with a structured approach.