Customer Success Manager
HybridDublin, Leinster, Ireland
Job Summary
Manage IoT and SaaS services for retail clients by monitoring service commitments, defining SLAs, and leading client steering committees. Coordinate with internal teams and stakeholders to ensure quality service delivery while developing continuous improvement plans and proposing proactive service evolutions. Participate in contract setup and renewals to provide strategic indicators for sales teams. Maintain key relationships to position Vusion as a vital service partner and drive satisfaction through trust-based interactions. Collaborate with the Key Account Manager to present costing for service improvements. Join a globally distributed team of 19 countries working on reinventing modern commerce.
Required Qualifications
- Proven experience of 2-5 years in the same role of CSM
- Ability to understand customer's needs and build trust-based relationships
- Client Relationship & Retention: Strong ability to build trust, drive satisfaction, and secure renewals
- Growth Mindset: Skilled at spotting upsell/cross-sell opportunities and partnering with Sales
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.