Customer Success Manager
$80,000–$120,000 year
HybridCoppell, Texas, United States
Job Summary
Lead customer success strategies for CCaaS platforms, drive adoption and optimization, and guide executive-level stakeholders through post-sale onboarding, value realization, and renewal growth. Partner with Sales, Services, Managed Services, Product, and Support to align on customer goals, manage health and risk, and ensure contractual obligations and service delivery meet or exceed expectations. Maintain accurate account information in Salesforce and ServiceNow, conduct quarterly business and health reviews, and identify opportunities for expanded services, integrations, reporting, automation, AI, and managed services. Requires Bachelor's degree or equivalent experience and 5-10+ years in related customer-facing roles; experience with SaaS/CCaaS/CX/enterprise technology preferred; strong communication and cross-functional collaboration skills.
Required Qualifications
- Bachelor's degree or equivalent experience
- 5-10+ years in Customer Success, Account Management, Consulting, Managed Services, or related customer-facing roles
- Experience supporting SaaS, CCaaS, CX, contact center, cloud, or enterprise technology customers
- Strong understanding of contact center operations, customer experience, and cloud-based technology environments
- Demonstrated ability to manage executive relationships, customer risk, adoption, renewals, and cross-functional follow-through
- Experience working with CRM, ticketing, project management, or service management platforms
- Strong written and verbal communication skills with the ability to translate technical topics into business impact
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.