Customer Success Manager
Hybrid · Nashville, Tennessee, United States
Job Summary
Manage a high-volume portfolio of clinic partners, monitor customer health signals, and proactively engage to drive platform usage and retention. Identify and engage upsell and cross-sell opportunities, support clinics in growing ordering activity, and provide product guidance and operational support. Collaborate with Sales to ensure smooth post-onboarding transitions, document customer interactions in CRM, and contribute to scalable customer-success programs while sharing insights to improve the customer experience.
Required Qualifications
- 2–5+ years of experience in Customer Success, Account Management, or Client Services
- Experience managing a high-volume portfolio of B2B customers
- Experience with identifying and closing upsell and cross-sell opportunities
- Strong communication and relationship-building skills
- Highly organized with the ability to prioritize across many accounts
- Comfortable using CRM systems and tracking customer health metrics
- Proactive mindset with a focus on identifying and solving customer challenges
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