Customer Success Manager - Vishakhapatnam
On-siteVisakhapatnam, Andhra Pradesh, India
Job Summary
Facilitate YuCollect's solution adoption within client organizations by tailoring strategies to maximize effectiveness and engaging with stakeholders to understand specific needs. Monitor usage patterns, conduct regular check-ins, and lead training sessions to ensure clients leverage the platform fully. Quickly identify and resolve client issues while collaborating with internal teams to address system or process challenges. Extensive travel is required to engage directly with clients. This role leverages over three years of collections industry experience to foster strong relationships, identify cross-selling opportunities, and drive product usage in India's evolving financial ecosystem.
Required Qualifications
- Over 3 years of experience in the collections industry
- focus in client adoption of technology or financial solutions
- Proven track record in developing strategies for increasing product usage and client satisfaction
- Strong domain expertise in collections
- Exceptional relationship management skills
- Effective objection handling
- Ability to identify and execute cross-sell and up-sell opportunities
- Proficient problem-solving abilities
- In-depth industry knowledge
- fluency in the local language
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