Customer Success Manager
RemoteUnited States
Job Summary
Drive customer retention and revenue expansion by taking accounts from initial purchase to deep product adoption. Conduct regular check-ins to understand key account histories, solve problems, and measure satisfaction via CSAT/NPS surveys. Listen to customer feedback to generate actionable insights for product and project teams. Remove purchase barriers, nurture relationships through lifecycle moments, and capture social proof via video testimonials. Lead demos for continuous adoption, negotiate multi-year contracts, and identify expansion opportunities with cross-functional partners. Document all activities in the CRM and track future touchpoints. Maintain high retention and low churn targets while preparing for potential travel to events.
Required Qualifications
- Proven working experience in a quota carrying customer success, or a relevant role
- Excellent proficiency in English
- Excellent communication and negotiation skills
- Must be available for potential travel to events
Desired Qualifications
- Experience with any mainstream CRM (HubSpot and Gainsight is preferred)
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