Customer Success Manager (United States)
RemoteUnited States or India
United States or IndiaRemoteFull Time
Full Time
Job Summary
Develop and own the overall strategy and relationship with assigned clients, driving adoption, retention, and satisfaction while establishing a trusted advisor role. Prepare and nurture customers for advocacy, work with clients to establish critical goals and key performance indicators, and identify upsell opportunities. Advocate customer needs and issues cross-departmentally, program manage account escalations, and develop content for Managed Service offerings such as training and phishing materials. Provide a feedback loop between the customer and Right-Hand management team.
Required Qualifications
- 2+ years of relevant experience in Customer Success, or in a related field involving increasing customer satisfaction, adoption, and retention
- Impeccable written and verbal communication skills
- Proven work experience as a System Security Engineer or Information Security Engineer
- Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
- Possess the technical acumen to address technical DevOps related questions
- Thorough understanding of the latest security principles, techniques, and protocols
- Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols
- Problem solving skills and ability to work under pressure
- Proven ability to drive continuous value of our products
- Familiarity working with clients of all sizes
- Detail-oriented and analytical
- Creative problem solver
- Strong team player but still a self-starter
- Thrive in a multitasking environment and can adjust priorities on-the-fly
- Driven: No one needs to push you to excel; it's just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- Fluent in English
Desired Qualifications
- 1+ years of experience in the capacity of QA Engineer or similar is preferred, not mandatory
- Enthusiastic about and interested in cybersecurity
- Prior experience in enterprise account management is a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.