Customer Success Manager - UK
RemoteUnited Kingdom
United KingdomRemoteFull TimeSoftware ServicesMedium
Full TimeMediumSoftware Services
Job Summary
Build strong relationships with customers by becoming a trusted advisor through proactive engagement to maximize product value. Develop deep understanding of customer organizations to connect with key influencers and decision-makers. Monitor customer health to proactively identify and mitigate risks to satisfaction. Partner with internal teams to ensure access to latest solutions and assist in identifying upsell, cross-sell, and new project opportunities. Track key performance indicators to measure effectiveness of customer success initiatives. Collaborate to refine best practices and leverage tools to optimize the digital customer journey.
Required Qualifications
- Technical degree
- 3+ years of experience in a post-sales, customer facing role
- Experience working with on-premise software
- Experience in autonomous devices, IoT/IIoT, or embedded systems
- Excellent communication and collaboration skills
- Strong focus on customer needs
- Intellectual curiosity about the products that help to meet them
- Right to work in the United Kingdom
- Current legal right to work in the United Kingdom
Desired Qualifications
- Experience in a quickly-scaling, post-sales customer function
- Sales experience
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