Customer Success Manager (UK Based, Remote)
Hybrid · GB
GBHybridFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Customer Success Manager role for UK-based external audit and finance clients to drive adoption of MindBridge AI-powered analytics, manage a book of business, build strategic account plans, lead customer-facing conversations, training, and expansion opportunities across UK/US/Canada/EU travel; requires 5+ years in CS/external audit and strong stakeholder engagement, expertise in ERP systems and audit workflows.
Required Qualifications
- 5+ years of experience in Customer Success, Consulting, External Audit, Audit Innovation, Risk Advisory, or related SaaS/FinTech roles
- Bachelor of Accounting / Finance / Business or equivalent degree
- ACA, ACCA, CPA or other relevant designation/qualification or international equivalent strongly preferred
- Experience in public accounting or external audit strongly preferred
- Strong understanding of audit workflows, financial data, and audit methodology
- Proven success driving change in challenging customer environments with highly technical stakeholders
- Strong technical aptitude and ability to understand complex software development systems and processes
- Demonstrable experience in strategic account planning and execution
- Excellent communication and presentation skills with executive-level stakeholders
- Empathy, passion, determination, and a strong desire to win
- Authorization to work in the UK
- Ability to travel up to 25% of the time (Canada, US, UK, and EU)
- Fulfill requirements necessary to obtain and clear a full background check
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