Customer Success Manager

Serve as the main point of contact for customers, ensuring interactions feel personal, proactive, and human. Guide new clients through onboarding, develop training materials, and create self-serve resources like knowledge base articles and FAQs. Respond to inquiries via Intercom and email with speed and empathy, troubleshoot issues, and collect feedback to improve the product experience. Drive growth by encouraging referrals, gathering reviews, identifying upsell opportunities, and helping customers transition to annual plans. Build scalable success processes and systems while helping hire, train, and mentor the next generation of the team. Work directly with founders to influence product direction and establish the foundation for scaling customer success.