Customer Success Manager
On-siteOklahoma City, Oklahoma, United States
Job Summary
Drive portfolio retention for Global Payments Point of Sale relationships by building trusted client relationships that reduce attrition and create long-term business value. Influence client outcomes through consultative conversations that uncover needs, address challenges, and align solutions with business goals. Create growth opportunities by identifying relevant products and services that enhance the client experience and expand account value. Lead retention strategies for at-risk accounts by partnering across teams to protect revenue and strengthen partnerships. Use competitive insights, pricing analysis, and industry knowledge to deliver solutions that maximize value for clients and the company. Maintain accurate portfolio visibility through disciplined account management and turn feedback into actionable insights for continuous improvement.
Required Qualifications
- Experience managing client relationships
- customer success
- account retention
- portfolio management responsibilities
- A track record of influencing client decisions
- delivering measurable retention, growth or customer satisfaction results
- Strong analytical and problem-solving skills
- ability to interpret data
- identify trends
- recommend effective solutions
- Confidence communicating with a variety of stakeholders
- leading value-based conversations that build trust and credibility
- The ability to manage multiple priorities
- maintaining a high level of organization, accuracy and accountability
- A growth mindset
- commitment to continuous learning, coaching and professional development
- Experience using customer relationship management (CRM) platforms
- preferably Salesforce
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