Customer Success Manager
$80,000–$100,000 year
On-site · Dubai, Dubai, United Arab Emirates
Job Summary
As a Customer Success Manager at Trend Micro, you will own business and security outcomes for a portfolio of enterprise customers and act as a security advisor post-sales. Key responsibilities include creating Security Account Success Plans, performing security gap analyses, ensuring effective activation and adoption of security solutions, and leading executive cadence and value reviews. You will leverage strong communication skills to present technical concepts to security leaders and drive customer engagement. The role requires a background in cybersecurity, solid experience in customer success, and the ability to manage complex relationships.
Required Qualifications
- Typically 7+ years in Customer Success, consulting, technical account management, or program leadership at an enterprise technology vendor or consultancy
- Proven track record managing enterprise accounts with measurable impact on retention, expansion, and customer outcomes
- Strong understanding of B2B SaaS and platform business models, preferably in cybersecurity, cloud, or infrastructure
- Ability to translate telemetry and usage data (credits, burn vs. plan, risk and health scores) into clear, actionable insights
- Proven capability in building and managing Success Plans, burn curves, and adoption roadmaps
- Working knowledge of enterprise security domains (SOC operations, SIEM/XDR, exposure and risk management, identity, cloud, email security)
- Hands-on experience with CS and GTM tooling (e.g., Gainsight, Planhat, Salesforce/Dynamics, analytics or BI dashboards)
- Strong written communication skills (executive briefs, QBR decks, 6-pagers, decision memos)
Desired Qualifications
- Certifications such as CISSP, CISM, or CRISC preferred, or equivalent demonstrated experience in enterprise security advisory roles
- Experience running QBRs/EBRs and executive-level discussions that connect technology to risk and business value
- Experience working with partners or MSPs is a plus
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