Customer Success Manager (TN)
RemoteUnited States
United StatesRemoteFull TimeBachelors DegreeStartup
Full TimeBachelors DegreeStartup
Job Summary
Own provider relationships as the primary contact for assigned partners, conducting onsite meetings and driving adoption through consistent in-person engagement and proactive communication. Deliver training sessions, monitor account health, and escalate risks while collaborating with internal clinical and product teams to implement new services and solve workflow challenges. Maintain accurate documentation of interactions and advocate for provider feedback to inform internal priorities. This field-forward role requires 80% regional travel in Tennessee by car, with a Bachelor's degree and 5+ years in customer success or healthcare required.
Required Qualifications
- 5+ years of experience in customer success, account management, project management, customer service, or a related role in a pharmacy or clinical-facing environment
- Bachelor's degree
- Background in healthcare, business, communications or related field
- Ability to work independently from a home-based location within a commutable distance of assigned clinic sites
- Travel regularly for work by car
- Proficiency with Microsoft Suite with strong analytical skills and a data driven approach
- AI Tool fluency (Claude, Gemini, Copilot)
- Legally authorized to work in the U.S
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