Customer Success Manager
On-site · Toronto, Ontario, Canada
Job Summary
Customer Success Manager responsible for building and maintaining relationships with key stakeholders at customer organizations, ensuring customers recognize the full value of TitanFile, protecting revenue by high customer satisfaction, identifying at-risk clients and mitigating churn, leading renewals for assigned accounts, conducting regular CS check-ins and Quarterly Business Reviews, communicating product roadmap and new features, collecting and relaying customer feedback to product teams, creating advocacy opportunities (video testimonials, case studies), and delivering tailored CS presentations/demos via phone, Zoom, and in-person. Must guide internal teams to align resources, track adoption metrics and renewal timelines, and demonstrate strong communication, organizational, and technical skills with SaaS customers. Basic qualifications include a university degree and at least 2 years in customer success, account management, or related SaaS roles; fluency in English; and proficiency with tools like Salesforce, Word, PowerPoint, and Excel.
Required Qualifications
- University degree (bachelor)
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