Customer Success Manager
On-siteViman Nagar, State of Mahārāshtra, Republic of India
Job Summary
Manage customer queries and support requests across calls, WhatsApp, email, and chat while onboarding new clients with personalized guidance. Monitor satisfaction metrics to proactively address issues and prevent churn, ensuring repeat orders and loyalty through consistent 10x customer experiences. Act as a bridge between THW and customers, resolving concerns with empathy and collaborating with marketing and product teams to share insights for retention campaigns. Identify organic upsell opportunities that genuinely add value. This role requires 2–4 years of experience in Customer Success or Relationship Management within D2C, FMCG, or e-commerce, with strong communication skills in English, Hindi, and/or Marathi. Candidates residing near Viman Nagar, Pune are preferred.
Required Qualifications
- 2–4 years of experience in Customer Success / Relationship Management
- Previous experience in a D2C industry
- Strong communication skills in English, Hindi, and/or Marathi
- Empathy-driven mindset with genuine care for customer well-being
- Ability to multitask, remain calm under pressure, and resolve problems with patience
Desired Qualifications
- preferably in D2C, FMCG, or e-commerce
- Comfort with CRM Tools
- Candidates residing in or near Viman Nagar, Pune
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