Customer Success Manager TDK SensEI • edgeRX & edgeRX VISION
On-siteYokohama, Kanagawa, Japan
Job Summary
Produce Value Realization Reports post-deployment to quantify alerts, anomalies, and maintenance actions, presenting these directly to economic buyers to drive trial-to-commercial conversion. Maintain active Customer Success Plans and execute quarterly business reviews across Japan's deployed account base in industrial manufacturing, energy infrastructure, and semiconductor fabrication. Monitor platform utilization indicators such as dashboard login frequency and sensor connectivity uptime to identify engagement risks, while documenting expansion opportunities for additional asset classes and edgeRX VISION upgrades. Compile Voice of Customer reports to relay feature requests to the Chief Product Officer and build the Customer Success function from inception, including account segmentation frameworks and renewal playbooks.
Required Qualifications
- 6-10 years in Customer Success, Technical Account Management, or post-deployment technical support in a B2B SaaS, industrial IoT, or enterprise software environment
- Demonstrated management of 10–25 accounts with ownership of renewal rates and expansion revenue
- CRM proficiency in Salesforce, HubSpot, or equivalent, including pipeline management, account health tracking, and renewal forecasting
- Demonstrated ability to produce and present executive-quality business reviews, Value Realization Reports, and ROI documentation to C-suite and VP-level stakeholders
- Familiarity with Customer Success frameworks including LAER (Land, Adopt, Expand, Renew), health scoring methodologies, and churn prediction models
- Travel Approximately 25–35% domestic and limited international
- Location: Japan
- Territory: Japan
Desired Qualifications
- Professional experience with industrial IoT platforms, edge AI systems, or condition monitoring software
- Familiarity with ISO vibration severity standards or equivalent reliability engineering reference frameworks
- Early-stage company experience with direct exposure to growth-stage operational constraints
- Familiarity with BMS/BAS platforms, SCADA environments, or OPC-UA / Modbus industrial communications protocols
- Working knowledge of rotating machinery fundamentals relevant to condition monitoring: bearings, motors, pumps, fans, compressors, gearboxes, and conveyor drive systems
- Familiarity with CMMS platforms such as IBM Maximo, SAP PM, UpKeep, or equivalent
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