Customer Success Manager
$31,200,000–$31,200,000 year
On-siteHeerenveen, Friesland, The Netherlands
EXPIREDHeerenveen, Friesland, The NetherlandsOn-siteFull Time$31,200,000–$31,200,000 year
Full Time
Job Summary
Lead server-side tracking implementations from start to finish for key clients and partners, acting as the primary liaison between customer needs, technical teams, and strategy. Manage sales support and ensure the team adheres to best practices while scaling processes to grow from three to nine people. Collaborate closely with IT and product groups to translate customer requirements into product improvements and service enhancements. This role involves driving continuous quality improvement and supporting complex technical projects within a rapidly scaling SaaS environment.
Required Qualifications
- Ervaring in Customer Success, implementatie of technische consultancy (bij voorkeur SaaS/tech)
- Sterke projectmanagement skills en ervaring met complexe implementaties
- Leiderschapservaring en het vermogen om teams te laten groeien
- Affiniteit met tracking en data
- Ervaring met sales support of pre-sales trajecten
- Strategisch, analytisch én hands-on
- Sterke communicatieve vaardigheden richting klanten en interne teams
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