Customer Success Manager - Tableau (Technical)
On-siteTokyo, Tokyo, Japan
Job Summary
Develop an in-depth understanding of the customer's Tableau environment and reporting needs while offering best practice guidance for ecosystem performance. Apply comprehensive troubleshooting skills to establish root causes and resolutions, then coordinate with Product Management, Sales, and Engineering to manage the account relationship. Provide escalation management for critical cases, conduct quarterly reviews to identify trends, and deliver workshops to expand Tableau usage at client sites. Identify revenue opportunities and partner with the account team to recommend licenses and additional products. Contribute to Tableau knowledge resources and deliver custom presentations internally and at conferences.
Required Qualifications
- 10+ years demonstrated experience supporting and troubleshooting commercial end user software applications
- Demonstrated experience supporting enterprise level, mission‐critical applications
- Strong understanding of relational databases
- Understanding of enterprise data warehouse techniques, OLAP etc
- 10+ years of experience with Cloud, databases, SQL, and Windows Server
- Linux experience
- Strong understanding of networking
- Server set‐up and administration
- Troubleshooting experience with internet architectures
- Firewalls
- Proxy servers
- Reverse proxy servers
- Web servers
- Demonstrated success as a highly creative, curious technologist and problem solver
- Excellent listening and research skills
- Ability to empathize with customers and convey confidence
- Excellent interpersonal skills
- Ability to build a relationship with both Business and IT stakeholders
- CXO communication
- Strong communication skills
- Ability to clearly explain highly technical issues to a non‐technical audience
- Strong organizational skills
- Attention to detail
- Ability to handle frequent interruptions
- Re‐prioritize
- Multi‐task
- Solve problems
- Make decisions in a fast paced environment
Desired Qualifications
- Tableau related Certification
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