Customer Success Manager
On-siteTel Aviv, Tel Aviv, Israel
Job Summary
Manage onboarding, implementation, and ongoing success as the primary post-sale contact for customers. Develop success plans, business reviews, and performance metrics tied to customer goals while maintaining and renewing contracts annually. Identify upsell and expansion opportunities by aligning Sweep's capabilities to evolving customer needs. Build a deep understanding of each customer's Salesforce architecture, GTM processes, and data structure to guide platform adoption. Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout. Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests. This in-office role in Tel Aviv requires a Salesforce expert to drive adoption and retention for this venture-backed startup.
Required Qualifications
- 3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI
- Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations
- Proven success driving adoption and value realization in complex, data-driven environments
- Strong communication, problem-solving, and stakeholder management skills
- Comfortable leading technical conversations with admins, ops leaders, and executives
- This is an in office position in our Tel Aviv office
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