Customer Success Manager - State of Washington
RemoteUnited States
Job Summary
Partner with strategic accounts to map business use cases to Securin's capabilities, conducting value audits for maximum ROI and translating compliance frameworks into technical value for CISOs. Act as the primary technical point of contact for leadership changes, resolving critical environment risks and leading high-impact business reviews that tie performance to objectives. Synthesize customer feedback into product requirements while driving adoption of sticky features through monthly operational integration audits and proactive churn mitigation. Lead beta programs to generate marketing content and serve as an SME to minimize friction between engineering builds and customer needs. This role offers autonomy to influence the product roadmap and requires a Bachelor's degree in Computer Science or related field with significant cybersecurity experience. Candidates must be legally authorized to work in the United States without sponsorship.
Required Qualifications
- Bachelor's degree in Computer Science or a related field
- significant experience in Cyber Security
- Candidates must be legally authorized to work in the United States without current or future employer sponsorship
- Employment is contingent upon successful completion of a background check, including verification of prior employment
- The preferred candidate for the role will be based out of the State of Washington or within commuting distance to Olympia, Washington
Desired Qualifications
- 2 years of experience is preferred
- Experience working with high-growth tech and large-scale industrial or retail operations
- 2 years of experience is preferred
- Deep understanding of SaaS integrations, APIs, and security infrastructure
- Ability to translate 'Engineering-speak' into 'Business-value' for C-suite executives
- A genuine passion for solving customer pain points and a 'champion' mindset
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