Customer Success Manager - State & Local
$100,000–$115,000 year
RemoteNew York, United States or Connecticut, United States
New York, United States or Connecticut, United StatesRemoteFull Time$100,000–$115,000 yearSmall
Full TimeSmall
Job Summary
Manage a portfolio of enterprise customers from trial to implementation, optimizing platform use and driving up-sell opportunities to increase Net Revenue Retention. Build strong relationships with key stakeholders and executive sponsors while resolving billing inquiries and coordinating small projects. Act as the voice of the customer by providing internal feedback on product improvements and facilitating adoption of new releases. Collaborate with cross-functional teams including Product, R&D, Marketing, and Sales to drive results and ensure seamless onboarding and support.
Required Qualifications
- 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
- Experience providing product support at the user level
- Experience using CRM tools (ex: SFDC, Hubspot)
- Well-organized and excellent time management abilities
- Proven ability to collaborate and build strong relationships with customers
- Exceptional oral and written communication skills and attention to detail
- Bachelor's degree or equivalent experience
- Ability to travel within United States
- Candidates must be located in one of the Northeast states - Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont and West Virginia
Desired Qualifications
- Passion for technology and public safety
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