Customer Success Manager (Staffing & RPOs)
Remote · United States or San Francisco, California, United States
Job Summary
Own the post-sales relationship for a portfolio of staffing & RPO clients — from onboarding to ongoing account management. Lead implementations and onboarding, including data migration, workflow design, and integration with ATS/HRIS systems. Develop success plans that align Symbal’s AI Recruiters to each client’s hiring goals (time-to-fill, cost savings, compliance, candidate experience). Train and enable client teams on how to maximize usage and performance of Symbal’s AI Recruiters. Analyze and present ROI metrics to demonstrate value and secure renewals or expansions. Be the voice of the customer internally, shaping product roadmap, reporting bugs, and surfacing feature requests to the engineering team. Drive adoption and upsell new modules (AI Sourcing, AI Reference Check, AI Coach, etc.) based on client needs. Partner cross-functionally with Sales, Product, and Support to ensure a seamless client experience.
Required Qualifications
- 3–6 years of experience in Customer Success, Account Management, or Implementation roles in B2B SaaS, HR Tech, ATS, or staffing/RPO contexts
- Deep understanding of staffing agency or RPO workflows (high-volume recruiting, VMS/MSP, compliance requirements, candidate engagement metrics)
- Strong project management and communication skills; able to coordinate multiple stakeholders across HR, IT, and Operations
- Data-driven mindset — comfortable with dashboards, KPIs, and presenting performance results to senior leadership
- Passion for AI and HR technology and an eagerness to drive adoption of transformative tools
- Ability to thrive in a fast-paced, ambiguous startup environment where priorities evolve quickly
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