Customer Success Manager
HybridMunich, Bavaria, Germany
Job Summary
Own a portfolio of aviation customers throughout their post-sales lifecycle, leading onboarding, implementation, and adoption while acting as a trusted strategic advisor. Conduct regular business reviews to demonstrate value, proactively monitor health to minimize churn, and partner with Sales on renewals and expansion initiatives. Gather feedback to drive product improvements and coordinate with Engineering to resolve technical issues. Maintain accurate records in CRM systems and track key metrics including retention, renewals, adoption, and NPS. Requires 3+ years of customer-facing experience, fluent English, and a hybrid schedule of at least three days in-office.
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, Customer Experience, or a similar customer-facing role within a SaaS, data, software, or technology business
- Proven experience managing enterprise or commercial customer relationships
- Excellent communication, presentation, and stakeholder management skills
- Strong commercial mindset with the ability to identify customer growth opportunities
- Comfortable managing multiple customer priorities across timezones in a fast-paced environment
- Highly organized with excellent attention to detail
- Able to simplify complex technical concepts for both technical and non-technical audiences
- Experience collaborating across Sales, Product, Engineering, and Support teams
- Self-motivated with a proactive, customer-first mindset
- Fluent in English
- Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office
Desired Qualifications
- Experience working within aviation data, geospatial tracking data or related industries
- Experience supporting enterprise SaaS, API, or data platform customers
- Familiarity with CRM platforms such as HubSpot or Salesforce
- Experience managing customer success metrics including retention, renewals, adoption, and NPS
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