Customer Success Manager
$90,000–$110,000 year
RemoteUnited States
Job Summary
Own the success, retention, and growth of approximately 25 customers by managing renewals, identifying expansion opportunities, mitigating risk, and handling escalations. Deliver a consistent customer experience through responsive communication, effective meetings, and close coordination with Product, Implementation, Sales, and technical teams. Translate customer needs into structured product feedback and complete one measurable internal improvement project per quarter after onboarding. This remote role reports to the Head of Customer Success at Sohar Health, a Y Combinator-backed company building revenue cycle management infrastructure to revolutionize healthcare access in the US.
Required Qualifications
- 3 to 5 years of total professional experience
- Customer Success, Account Management, or another post sales role within a B2B SaaS or technology enabled business
- Experience managing a portfolio of at least 25 customers
- Evidence of achieving retention, renewal, growth, or expansion targets
- Experience owning renewals and identifying expansion opportunities across an existing customer portfolio
- Strong executive, verbal, and written communication skills
- A track record of owning customer issues and escalations through to resolution
- Strong organizational skills and the ability to manage multiple customer priorities without losing attention to detail
- Comfort using CRM data, product usage, customer health signals, and commercial metrics to prioritize work
- Ability to influence Product, Implementation, Sales, and technical teams without direct authority
- A practical, resourceful approach suited to a growing, early stage company
- This is a remote position
- Opportunities to travel for company and customer events
Desired Qualifications
- At least one year of frontline customer support, sales development, or another high volume customer facing role before moving into Customer Success
- Experience working with Salesforce or a comparable CRM
- Experience creating or improving Customer Success playbooks, meeting cadences, health scoring, or renewal processes
- Healthcare technology, revenue cycle management, or API first platform experience
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