Customer Success Manager, SMB (Greater China)
HybridCentral, Louisiana, United States
Central, Louisiana, United StatesHybridFull TimeDigital MediaLarge
Full TimeLargeDigital Media
Job Summary
Be the primary point of contact for all users on assigned SMB accounts in Greater China, acting as a trusted advisor to guide clients through their platform journey. Identify and mitigate churn risks while managing long-term relationships to ensure renewals and uncover upsell opportunities. Develop subject matter expertise across Similarweb products to help clients extract real business value and achieve their digital goals. Maintain fluency in English and Chinese (Cantonese a bonus) to support these client-facing interactions and strategic input.
Required Qualifications
- Fluent in English and Chinese, written and spoken
- Solid understanding of the digital marketing space and trends
- 3+ years experience in a client facing role
- preferably in a SaaS company
- Strong relationship building skills
- Analytical mindset with the ability to quickly digest a problem and identify a solution
- Experience producing high quality client-facing materials
- Excellent problem solving and critical thinking skills
- Team player who can collaborate effectively with colleagues and business partners
- background in digital marketing
- ability to work partially from home
Desired Qualifications
- Fluency in Cantonese
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