NinjaOnePosted 1 month ago

Customer Success Manager, SLED

NinjaOnePosted 1 month ago

HybridAustin, Texas, United States

Austin, Texas, United StatesHybridFull TimeSenior LevelEnterprise

Full TimeSenior LevelEnterprise

Job Summary

Manage a portfolio of state, local government, and education clients as the primary point of contact, driving long-term value and growth while ensuring they fully realize benefits of NinjaOne's IT management solutions. Act as a strategic advisor to navigate budget cycles, procurement processes, and compliance requirements, identifying cross-sell and up-sell opportunities to expand partnerships. Build strong relationships with public sector IT leaders and procurement officials to support agencies in modernizing infrastructure and enhancing cybersecurity. Utilize Salesforce to forecast revenue and track opportunities aligned with public sector sales cycles, while staying current on SLED technology trends and funding sources. This role requires a strong background in SLED account management and public sector IT solutions selling within the Tampa, FL or Austin, TX hybrid environment.

Required Qualifications

Proven track record of selling IT solutions to state & local governments or education institutions
Strong understanding of government procurement processes
Understanding of budget cycles
Understanding of compliance regulations
Proven track record of managing complex sales cycles within government and education organizations
Strong background in SLED account management
Public sector IT solutions selling experience
Customer success experience
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a strategic advisor
Experience identifying opportunities to expand partnerships
Experience helping organizations navigate budget constraints
Experience helping organizations navigate regulatory compliance
Experience helping organizations modernize their IT operations
Experience engaging effectively with public sector IT leaders
Experience engaging effectively with procurement officials
Experience engaging effectively with education administrators
Experience translating complex IT challenges into business value discussions
Experience proactively addressing funding challenges
Experience proactively addressing security concerns
Experience proactively addressing modernization roadblocks
Experience helping agencies and institutions stay on track with their IT transformation goals
Experience working closely with legal and finance teams to navigate RFPs
Experience working closely with legal and finance teams to navigate cooperative purchasing agreements
Experience working closely with legal and finance teams to navigate public sector buying contracts
Experience utilizing Salesforce to track opportunities
Experience utilizing Salesforce to forecast revenue
Experience utilizing Salesforce to manage customer engagement
Experience ensuring alignment with public sector sales cycles
Experience ensuring alignment with budget planning periods
Experience staying up to date on SLED technology trends
Experience staying up to date on government initiatives
Experience staying up to date on education IT funding sources
Experience positioning NinjaOne as a strategic technology partner
Experience understanding the specific challenges of SLED IT environments
Experience understanding legacy system modernization
Experience understanding cybersecurity mandates
Experience understanding remote workforce enablement
Experience positioning NinjaOne as the ideal solution
Experience building strong, long-term partnerships with public sector IT teams
Experience building strong, long-term partnerships with procurement officials
Experience ensuring clients stay engaged
Experience ensuring clients stay informed on best practices
Experience ensuring clients stay informed on new features
Experience ensuring clients stay informed on funding strategies
Experience identifying opportunities to expand NinjaOne's presence within public sector organizations
Experience aligning RMM solutions with strategic IT initiatives
Experience aligning endpoint management solutions with strategic IT initiatives
Experience aligning cybersecurity solutions with strategic IT initiatives
Experience aligning automation solutions with strategic IT initiatives
Experience helping clients fully realize the benefits of NinjaOne's IT management solutions
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience helping clients modernize their IT infrastructure
Experience serving as the primary point of contact for key public sector clients
Experience driving long-term value and growth within state, local government, and education accounts
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a trusted advisor to government IT leaders
Experience acting as a trusted advisor to school districts
Experience acting as a trusted advisor to higher education institutions
Experience helping clients navigate budget constraints
Experience helping clients navigate procurement processes
Experience helping clients navigate regulatory compliance
Experience helping clients modernize their IT infrastructure
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience identifying opportunities to expand partnerships
Experience supporting their evolving IT needs
Experience understanding the unique challenges in the public sector
Experience understanding budget cycles
Experience understanding procurement processes
Experience understanding compliance requirements
Experience acting as a strategic advisor
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience understanding the specific challenges of SLED IT environments
Experience understanding legacy system modernization
Experience understanding cybersecurity mandates
Experience understanding remote workforce enablement
Experience positioning NinjaOne as the ideal solution
Experience building strong, long-term partnerships with public sector IT teams
Experience building strong, long-term partnerships with procurement officials
Experience ensuring clients stay engaged
Experience ensuring clients stay informed on best practices
Experience ensuring clients stay informed on new features
Experience ensuring clients stay informed on funding strategies
Experience identifying opportunities to expand NinjaOne's presence within public sector organizations
Experience aligning RMM solutions with strategic IT initiatives
Experience aligning endpoint management solutions with strategic IT initiatives
Experience aligning cybersecurity solutions with strategic IT initiatives
Experience aligning automation solutions with strategic IT initiatives
Experience helping clients fully realize the benefits of NinjaOne's IT management solutions
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience helping clients modernize their IT infrastructure
Experience serving as the primary point of contact for key public sector clients
Experience driving long-term value and growth within state, local government, and education accounts
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a trusted advisor to government IT leaders
Experience acting as a trusted advisor to school districts
Experience acting as a trusted advisor to higher education institutions
Experience helping clients navigate budget constraints
Experience helping clients navigate procurement processes
Experience helping clients navigate regulatory compliance
Experience helping clients modernize their IT infrastructure
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience identifying opportunities to expand partnerships
Experience supporting their evolving IT needs
Experience understanding the unique challenges in the public sector
Experience understanding budget cycles
Experience understanding procurement processes
Experience understanding compliance requirements
Experience acting as a strategic advisor
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience understanding the specific challenges of SLED IT environments
Experience understanding legacy system modernization
Experience understanding cybersecurity mandates
Experience understanding remote workforce enablement
Experience positioning NinjaOne as the ideal solution
Experience building strong, long-term partnerships with public sector IT teams
Experience building strong, long-term partnerships with procurement officials
Experience ensuring clients stay engaged
Experience ensuring clients stay informed on best practices
Experience ensuring clients stay informed on new features
Experience ensuring clients stay informed on funding strategies
Experience identifying opportunities to expand NinjaOne's presence within public sector organizations
Experience aligning RMM solutions with strategic IT initiatives
Experience aligning endpoint management solutions with strategic IT initiatives
Experience aligning cybersecurity solutions with strategic IT initiatives
Experience aligning automation solutions with strategic IT initiatives
Experience helping clients fully realize the benefits of NinjaOne's IT management solutions
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience helping clients modernize their IT infrastructure
Experience serving as the primary point of contact for key public sector clients
Experience driving long-term value and growth within state, local government, and education accounts
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a trusted advisor to government IT leaders
Experience acting as a trusted advisor to school districts
Experience acting as a trusted advisor to higher education institutions
Experience helping clients navigate budget constraints
Experience helping clients navigate procurement processes
Experience helping clients navigate regulatory compliance
Experience helping clients modernize their IT infrastructure
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience identifying opportunities to expand partnerships
Experience supporting their evolving IT needs
Experience understanding the unique challenges in the public sector
Experience understanding budget cycles
Experience understanding procurement processes
Experience understanding compliance requirements
Experience acting as a strategic advisor
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience understanding the specific challenges of SLED IT environments
Experience understanding legacy system modernization
Experience understanding cybersecurity mandates
Experience understanding remote workforce enablement
Experience positioning NinjaOne as the ideal solution
Experience building strong, long-term partnerships with public sector IT teams
Experience building strong, long-term partnerships with procurement officials
Experience ensuring clients stay engaged
Experience ensuring clients stay informed on best practices
Experience ensuring clients stay informed on new features
Experience ensuring clients stay informed on funding strategies
Experience identifying opportunities to expand NinjaOne's presence within public sector organizations
Experience aligning RMM solutions with strategic IT initiatives
Experience aligning endpoint management solutions with strategic IT initiatives
Experience aligning cybersecurity solutions with strategic IT initiatives
Experience aligning automation solutions with strategic IT initiatives
Experience helping clients fully realize the benefits of NinjaOne's IT management solutions
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience helping clients modernize their IT infrastructure
Experience serving as the primary point of contact for key public sector clients
Experience driving long-term value and growth within state, local government, and education accounts
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a trusted advisor to government IT leaders
Experience acting as a trusted advisor to school districts
Experience acting as a trusted advisor to higher education institutions
Experience helping clients navigate budget constraints
Experience helping clients navigate procurement processes
Experience helping clients navigate regulatory compliance
Experience helping clients modernize their IT infrastructure
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience identifying opportunities to expand partnerships
Experience supporting their evolving IT needs
Experience understanding the unique challenges in the public sector
Experience understanding budget cycles
Experience understanding procurement processes
Experience understanding compliance requirements
Experience acting as a strategic advisor
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience understanding the specific challenges of SLED IT environments
Experience understanding legacy system modernization
Experience understanding cybersecurity mandates
Experience understanding remote workforce enablement
Experience positioning NinjaOne as the ideal solution
Experience building strong, long-term partnerships with public sector IT teams
Experience building strong, long-term partnerships with procurement officials
Experience ensuring clients stay engaged
Experience ensuring clients stay informed on best practices
Experience ensuring clients stay informed on new features
Experience ensuring clients stay informed on funding strategies
Experience identifying opportunities to expand NinjaOne's presence within public sector organizations
Experience aligning RMM solutions with strategic IT initiatives
Experience aligning endpoint management solutions with strategic IT initiatives
Experience aligning cybersecurity solutions with strategic IT initiatives
Experience aligning automation solutions with strategic IT initiatives
Experience helping clients fully realize the benefits of NinjaOne's IT management solutions
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience helping clients modernize their IT infrastructure
Experience serving as the primary point of contact for key public sector clients
Experience driving long-term value and growth within state, local government, and education accounts
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a trusted advisor to government IT leaders
Experience acting as a trusted advisor to school districts
Experience acting as a trusted advisor to higher education institutions
Experience helping clients navigate budget constraints
Experience helping clients navigate procurement processes
Experience helping clients navigate regulatory compliance
Experience helping clients modernize their IT infrastructure
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience identifying opportunities to expand partnerships
Experience supporting their evolving IT needs
Experience understanding the unique challenges in the public sector
Experience understanding budget cycles
Experience understanding procurement processes
Experience understanding compliance requirements
Experience acting as a strategic advisor
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience understanding the specific challenges of SLED IT environments
Experience understanding legacy system modernization
Experience understanding cybersecurity mandates
Experience understanding remote workforce enablement
Experience positioning NinjaOne as the ideal solution
Experience building strong, long-term partnerships with public sector IT teams
Experience building strong, long-term partnerships with procurement officials
Experience ensuring clients stay engaged
Experience ensuring clients stay informed on best practices
Experience ensuring clients stay informed on new features
Experience ensuring clients stay informed on funding strategies
Experience identifying opportunities to expand NinjaOne's presence within public sector organizations
Experience aligning RMM solutions with strategic IT initiatives
Experience aligning endpoint management solutions with strategic IT initiatives
Experience aligning cybersecurity solutions with strategic IT initiatives
Experience aligning automation solutions with strategic IT initiatives
Experience helping clients fully realize the benefits of NinjaOne's IT management solutions
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience helping clients modernize their IT infrastructure
Experience serving as the primary point of contact for key public sector clients
Experience driving long-term value and growth within state, local government, and education accounts
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a trusted advisor to government IT leaders
Experience acting as a trusted advisor to school districts
Experience acting as a trusted advisor to higher education institutions
Experience helping clients navigate budget constraints
Experience helping clients navigate procurement processes
Experience helping clients navigate regulatory compliance
Experience helping clients modernize their IT infrastructure
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience identifying opportunities to expand partnerships
Experience supporting their evolving IT needs
Experience understanding the unique challenges in the public sector
Experience understanding budget cycles
Experience understanding procurement processes
Experience understanding compliance requirements
Experience acting as a strategic advisor
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience understanding the specific challenges of SLED IT environments
Experience understanding legacy system modernization
Experience understanding cybersecurity mandates
Experience understanding remote workforce enablement
Experience positioning NinjaOne as the ideal solution
Experience building strong, long-term partnerships with public sector IT teams
Experience building strong, long-term partnerships with procurement officials
Experience ensuring clients stay engaged
Experience ensuring clients stay informed on best practices
Experience ensuring clients stay informed on new features
Experience ensuring clients stay informed on funding strategies
Experience identifying opportunities to expand NinjaOne's presence within public sector organizations
Experience aligning RMM solutions with strategic IT initiatives
Experience aligning endpoint management solutions with strategic IT initiatives
Experience aligning cybersecurity solutions with strategic IT initiatives
Experience aligning automation solutions with strategic IT initiatives
Experience helping clients fully realize the benefits of NinjaOne's IT management solutions
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience helping clients modernize their IT infrastructure
Experience serving as the primary point of contact for key public sector clients
Experience driving long-term value and growth within state, local government, and education accounts
Experience identifying cross-sell and up-sell opportunities
Experience driving product adoption
Experience supporting agencies and institutions in maximizing their technology investments
Experience acting as a trusted advisor to government IT leaders
Experience acting as a trusted advisor to school districts
Experience acting as a trusted advisor to higher education institutions
Experience helping clients navigate budget constraints
Experience helping clients navigate procurement processes
Experience helping clients navigate regulatory compliance
Experience helping clients modernize their IT infrastructure
Experience helping clients enhance cybersecurity
Experience helping clients improve operational efficiency
Experience identifying opportunities to expand partnerships
Experience supporting their evolving IT needs
Experience understanding the unique challenges in the public sector
Experience understanding budget cycles
Experience understanding procurement processes
Experience understanding compliance requirements
Experience acting as a strategic advisor

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