Customer Success Manager
$78,000–$90,000 year
HybridAnn Arbor, Michigan, United States or Michigan, United States
Job Summary
Build strong relationships with wind and solar asset owners to serve as a strategic partner, translating customer contracts into action including NDAs and project scheduling. Act as a primary liaison facilitating meetings across Inspection Services, Finance, Sales, Engineering, and Marketing while reviewing proposals for emergency inspection needs. Maintain Salesforce and sales reports, lead web demonstrations to identify operational pain points, and deliver customer reports for Priority 2 and 3 accounts. Work standard hours Monday through Friday, 8:30 AM - 5:30 PM, with occasional evening customer calls and a once-per-month weekend on-call rotation for emergency responses. This role supports SkySpecs' high-growth trajectory in renewable energy by connecting customers to upsell opportunities within our product portfolio.
Required Qualifications
- 4-year degree
- 2 years or more of Customer Success experience
- Strong critical thinking and independent problem-solving skills
- The ability to have challenging conversations and constructively navigate issues with customers when appropriate
- Proficient in active listening skills
- Committed and believes in providing quality customer service / service-oriented
- Organized and attentive to details
- Proficient in public speaking
- Excellent written and verbal communication skills
- Travel: Up to 2% travel, which includes traveling to our Ann Arbor headquarters two times per year
- Core Hours: Standard hours are Monday through Friday, 8:30 AM - 5:30 PM
- Weekend On-Call Rotation: There is a once-per-month on-call expectation
- This role may be remote or located in the SkySpecs Ann Arbor headquarters
- Applicants must be currently located in the United States and legally authorized to work in the United States for this employer now and in the future, without the need for visa sponsorship
Desired Qualifications
- An independent and strategic thinker who enjoys working for a company that is not overly structured and allows for differing options and ideas
- A motivated self-starter who can prioritize, multitask, and operate in the fast-paced environment of a growth-stage company
- A critical thinker who analyzes, evaluates, and interprets information objectively using logic and reason rather than accepting things at face value
- Someone who doesn't take themselves too seriously and can work around a variety of personalities, all of whom are very dedicated to keeping our company on its high growth trajectory
- Adept at problem-solving and conflict resolution
- Startup or tech experience
- Experience using Salesforce
- Wind/Renewable Energy background
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