Customer Success Manager

Customer Success Manager responsible for ensuring high-value customers on the Signature Success Plan achieve strong ROI by acting as a trusted advisor, coordinating all deliverables, aligning business and technical stakeholders, managing renewal and expansion, and applying strategic expertise to maximize value. The role emphasizes executive stakeholder management, health/adoption/risk monitoring, AI-enabled guidance (including prompts and analytics), and cross-functional collaboration with Sales, Engineering, and Product Management to drive customer outcomes and revenue opportunities. Office-flexible with an expectation to be in the Auckland office 3 days per week.