Customer Success Manager
RemoteIndia
Job Summary
Build and nurture long-term relationships with enterprise customers while serving as the primary point of contact for service engagement. Proactively identify and resolve escalations by collaborating with cross-functional teams to address issues and implement preventive measures. Fully comprehend contract terms, SLAs, and deliverables to provide guidance on amendments and renewals. Define tailored success plans, monitor health metrics, and conduct strategic executive business reviews to drive adoption and growth. Demonstrate deep expertise in public clouds, SAP, and Oracle solutions to advise customers on optimizing technology investments. Work with technical delivery teams to develop continuous improvement plans and ensure timely closure of service activity gaps.
Required Qualifications
- Minimum 5 years of experience in Customer Success Management or similar roles
- Exceptional customer communication and relationship management skills
- Proven track record of managing escalations and delivering resolutions in a timely manner
- Strong understanding of contracts and ability to interpret and act on contractual obligations
- Expertise in conducting Executive Business Reviews and presenting to senior stakeholders
- Deep knowledge of public clouds, SAP, Oracle solutions, and Oracle Cloud
- Bachelor's degree in Business Administration, Information Technology, or equivalent experience
Desired Qualifications
- Familiarity with cloud platforms like AWS, Azure, or Google Cloud
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.