Customer Success Manager
HybridPerth, Western Australia, Australia
EXPIREDPerth, Western Australia, AustraliaHybridFull TimeSmall
Full TimeSmall
Job Summary
Partner with Sales to drive behavioral change, product adoption, and sustainable growth within client segments. Use analytical skills to identify target clients, tailor training plans, and facilitate workshops to deliver strategic sourcing solutions. Leverage data to uncover client challenges, provide feedback to Product teams, and manage internal relationships with Sales and Customer Service to increase speed to value. Maintain deep product expertise to act as a trusted advisor while feeding client insights through the CSM Voice of Customer portal. This 12-month fixed term role is based in the Perth office.
Required Qualifications
- 12 months fixed term opportunity
- Based in the Perth office
- Understanding of recruitment systems and processes
- Demonstrated experience in facilitation of group training sessions & one-to-one consulting
- Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation
- Effective communication skills
- Ability to analyse data, derive insights into solutions
- Understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges
- Eligible right to work
Desired Qualifications
- background in Human Resources or Recruitment
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