Customer Success Manager / Schedule Coordinator
$36,000–$60,000 year
On-siteLargo, Florida, United States
Largo, Florida, United StatesOn-siteFull Time$36,000–$60,000 yearSmall
Full TimeSmall
Job Summary
Handle 300+ monthly incoming calls from potential and current clients, qualifying appointments and coordinating group schedules based on travel routes. Move jobs through the CRM and dispatch pipeline while monitoring project manager response rates and assisting with technical field issues. Prepare required reports, provide training to new hires, and help document customer support systems to improve the overall experience.
Required Qualifications
- 3 - 5 years of experience in customer service and setting appointments with incoming leads
- Florida driver's license
- You feel comfortable working with or are willing to become comfortable working with modern technology on smartphones and computers
- You have a minimum of 3 - 5 years of experience in customer service and setting appointments with incoming leads
- You have a minimum of 3 - 5 years of experience in customer service and setting appointments with incoming leads
Desired Qualifications
- You enjoy working with a team and thrive in competitive environments
- You enjoy seeing your teammates exceed just as much as you enjoy succeeding yourself
- You enjoy talking to people and have a positive attitude even after dealing with upset customers
- You continually strive to grow personally and professionally
- You have a proven record in customer service and setting appointments with incoming calls
- You love to go grow personally and professionally
- You are proficient with modern technology
- You understand and respect the importance of building and maintaining a great culture
- You work well on a team and handle confrontations well
- Excellent communication, organizational and interpersonal skills
- Willing to learn and adapt all of the time
- You're a resourceful problem solver
- You can feel for gaps in what you're working on and suggest solutions
- When you bring problems to other team members, you have already thought of potential solutions for that problem
- You're independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
- You are happy to have direct communication with customers
- A personality and skill set that is scalable
- We're looking for someone with promotion and managerial potential as the department and company grows
- You are well versed in using modern technology (CRMs, call systems, calendars, etc)
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