Customer Success Manager - SAP Next Gen - Academy for Customer Success - SOUTH AFRICA
HybridSales, São Paulo, Brazil
Job Summary
Complete a 10-month learn-apply program combining classroom phases and field phases to enhance support in the Customer Success role. Immerse yourself in multi-dimensional experiential learning focused on digital transformation, global intelligence, and solution portfolio management. Receive onboarding with on-the-job training and mentoring by a senior CSM professional, working both behind the scenes and directly with customers. Successfully manage customer retention, drive value realization, and oversee key milestones from deal signature through system provisioning. Participate in a practical portion of the program involving four weeks across two trips in San Ramon, California. Upon completion, transition into a direct customer-facing CSM role with continued mentoring and coaching support.
Required Qualifications
- 2–3 years of experience supporting customers and driving business transformation
- ideally in consulting or account management
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value
- experience in resolving issues and managing escalations to ensure satisfaction and business continuity
- A cooperative and productive approach to working relationships, internally and externally
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries
- Proficiency in English and Italian to engage with our global and local network
- AI Adoption Mindset
- Agentic AI Day-to Day Practice
- Context Engineering
- A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment
- Strong problem-solving, project management, and creative thinking skills
- ability to collaborate across teams and communicate ideas clearly and effectively
- Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement
- A growing foundation in business acumen and emerging technologies, especially artificial intelligence
- results-oriented approach
- courage to take initiative
- Knowledge in Business Process Management/Business Process Automation applications
- Successful completion of a 10-month learn-apply program
- Must be able to travel 0 - 50%
- Must be available for intensive phases of the program where vacation will not be approved
Desired Qualifications
- Experience in SAP Business Transformation Management (BTM)
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