Customer Success Manager - SAP Academy for Customer Success - Sydney and Melbourne (Hybrid)
HybridSales, São Paulo, Brazil
Job Summary
Complete a 10-month learn-apply program combining classroom phases and field phases to enhance support in the Customer Success role. Immerse yourself in multi-dimensional experiential learning focused on digital transformation, global intelligence, and solution portfolio management. Receive onboarding with on-the-job training and mentoring by a senior CSM professional, working both behind the scenes and directly with customers. Upon successful completion, transition into a direct customer-facing CSM role in your assigned market with continued coaching support. The program spans three years, includes four weeks in San Ramon, California, and requires full engagement during intensive phases with limited vacation approval.
Required Qualifications
- 2–3 years of experience supporting customers and driving business transformation
- ideally in consulting or account management
- Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value
- experience in resolving issues and managing escalations to ensure satisfaction and business continuity
- A cooperative and productive approach to working relationships, internally and externally
- A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results
- An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI
- Strong Business Acumen, including demonstrated knowledge of business processes and/or industries
- Proficiency in English to engage with our global network
- AI Adoption Mindset
- Agentic AI Day-to Day Practice
- Context Engineering
- A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment
- Strong problem-solving, project management, and creative thinking skills
- ability to collaborate across teams and communicate ideas clearly and effectively
- Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement
- A growing foundation in business acumen and emerging technologies—especially artificial intelligence
- results-oriented approach
- courage to take initiative
- Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management
- Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management
- Expected Travel: 0 - 50%
- Successful completion of a 10-month learn-apply program
- fully engaged and present during intensive phases of the program
- No vacation approval during some critical times of the program
Desired Qualifications
- Bachelor's degree, English major preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.