Customer Success Manager
RemotePortugal
Job Summary
Engage, enable, and retain a portfolio of customers by ensuring they achieve business value across every stage of the post-sales lifecycle. Collaborate during pre-sales for seamless transitions, recommend joint strategic success plans, and perform business reviews up to senior leadership. Drive adoption of licensed products while capturing product feedback, metrics, and KPIs in Salesforce. Help customers plan and execute digital shelf programs, often managing change initiatives, and evangelize success stories and internal processes. This role focuses on customer retention, satisfaction, and uncovering growth opportunities. You will work with a growth-focused team at Salsify, a global leader in core commerce infrastructure, helping brand manufacturers win on the digital shelf.
Required Qualifications
- 3-5 years as a Customer Success Manager within a SaaS organization, consultant, technical account manager, or equivalent
- Proven track record of driving measurable customer outcomes and success
- Tracked client health and usage metrics in a Customer Success tool
- Comfort handling a high volume of new and existing customers and are open to fluctuation
- Track record of leading conversations and persuading others to take action based on requirements and value provided by solutions
- Handled challenging or complex customers or situations and can demonstrate resolutions
- Worked cross-functionally with sales, professional services, product, and marketing peers
- Ability to navigate data, systems, and people to find answers
Desired Qualifications
- Experience using AI tools (Gemini is a plus) to work smarter as a CSM, with a strong curiosity to learn, experiment, and continuously find new ways to create better value for customers
- PIM, CPG, or Retail experience are a plus
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