Customer Success Manager
Hybrid · Atlanta, Georgia, United States
Job Summary
Key Partner Manager (hybrid- onsite Monday-Thursday) focused on the OEM channel, driving revenue growth and profitability through data-driven strategies and strong partner relationships. Manages cross-functional collaboration, leads quarterly business reviews, delivers solutions to enhance partner performance and profitability, forecasts and analyzes program data to identify growth opportunities, and aligns initiatives with organizational objectives to achieve financial targets. Requires strong analytical, communication, and stakeholder-management skills, with travel as needed.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Operations Management, Strategy, or related field
- 5+ years of experience in automotive financial services with a focus on strategic partnerships
- Knowledge of automotive industry systems and processes
- Proven ability to drive revenue growth and partner success through collaboration and execution of strategic projects
- Experience in sales planning, business, and market development; ability to take ownership of client portfolios and drive business
- Strong analytical and problem-solving skills with ability to interpret data and support decision-making
- Ability to leverage internal and external resources to achieve objectives
- Excellent written and verbal communication skills; demonstrated ability to deliver clear and well-organized presentations
- Strong relationship and account management skills
- Entrepreneurial spirit, self-starter, proactive, with a proven track record of delivering results
- Strong project management collaboration skills; ability to provide clear business requirements, actively participate in project planning, and ensure successful execution of client initiatives in partnership with dedicated project managers
- Flexible schedule with the ability to travel as needed (15%+)
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