Customer Success Manager
On-sitePune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Lead the post-sale onboarding journey for enterprise and institutional clients, moving users from initial deployment to active platform democratization. Act as a strategic advisor to help clients establish internal AI skilling academies using the Rubiversity framework. Proactively monitor platform health metrics, resolve adoption roadblocks, and identify opportunities for account expansion and multi-year contract renewals. This role ensures clients maximize the value, adoption, and ROI of their decision intelligence investments while driving user retention and expansion.
Required Qualifications
- 3–6 years of experience as a CSM, Account Manager, or Implementation Consultant within the enterprise B2B SaaS or data analytics sector
- Exceptional communication skills
- Technical fluency to discuss data workflows with data science and IT teams
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