Customer Success Manager
On-site · London, England, United Kingdom
Job Summary
Customer Success Manager responsible for helping customers realize business value, accelerate adoption, and achieve meaningful outcomes with RSA's solutions. Partners with customers and cross-functional teams to understand goals, navigate complexity, and drive long-term success; builds product knowledge, champions the voice of the customer, coordinates resources to remove blockers, reviews product usage, aligns adoption plans with customer goals, and supports renewal and expansion. Requires 8+ years in customer success or related roles, strong ownership and stakeholder management, ability to translate product capabilities into business outcomes, and experience collaborating with sales, product, support, and delivery teams. Bachelor’s degree strongly preferred; European language skills are a plus.
Required Qualifications
- 8+ years of relevant experience
- Bachelor’s degree strongly preferred
- Technical background or experience in a technical customer-facing role strongly preferred
- Experience in customer success, account management, consulting, solution engineering, or related post-sales roles
- Strong ownership, curiosity, and judgment in navigating customer needs and internal coordination
- Strong stakeholder management and relationship-building skills
- Ability to connect product capabilities to customer goals and business outcomes
- Cross-functional collaboration with sales, product, support, engineering, and delivery teams
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