Customer Success Manager - Rockerbox
$54,000–$101,000 year
On-site · New York City, New York, United States
Job Summary
Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations. Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making. Guide customers through challenges and escalations with a solutions-oriented approach, preserving trust while aligning on next steps. Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts. Provide structured product feedback and partner with Product, Engineering, and Support to improve customer outcomes. Identify opportunities to expand usage and demonstrate the value of Rockerbox across client organizations.
Required Qualifications
- 3+ years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech
- Strong analytical comfort with the ability to help customers apply Rockerbox to their business goals
- Excellent communicator with executive presence; skilled at building trust and managing sensitive client conversations
- Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset
- Organized and disciplined in managing multiple accounts, using prioritization and time management to keep momentum
- Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps
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