Customer Success Manager
$90,000–$100,000 year
On-siteSan Francisco, California, United States
Job Summary
Serve as the direct point of contact for clinicians, guiding them through onboarding, training, and ongoing engagement. Manage day-to-day success operations, including scheduling, follow-ups, record-keeping, and internal coordination. Create and maintain training materials, guides, and resources to facilitate clinician learning and engagement. Track clinician usage and engagement metrics, identifying trends and surfacing insights to enhance service delivery. Capture and relay clinician feedback to inform product improvements and refine success strategies. This venture-backed healthcare and AI organization prioritizes operational excellence and clinician success.
Required Qualifications
- 3 to 8 years of experience in customer success or operations within a technology-driven environment
- Proficiency in HubSpot for managing customer relationships and tracking engagement metrics
- Experience with Airtable for organizing workflows and maintaining operational efficiency
- Strong communication skills
- Positive attitude
- Customer-centric approach
Desired Qualifications
- Familiarity with Canva for creating engaging training materials and resources
- Previous experience in the healthcare industry or working closely with clinicians
- Proactive mindset
- Passion for continuous improvement and operational excellence
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.