Customer Success Manager, Retail Industry
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Customer Success Manager (CSM) for Signature Success at Salesforce, serving as the primary point of contact for Salesforce's largest, high-profile customers. Manages a portfolio, translating business needs into Salesforce platform solutions, building strong relationships with customers and internal teams, guiding platform adoption, and championing proactive services. Requires exceptional communication, ability to influence at executive levels, cross-functional collaboration with Sales, Engineering, and Product Management, and readiness to travel to the London office 3 days per week.
Required Qualifications
- 7+ years of relevant industry experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture
- Excellent English communication and presentation skills, with demonstrated ability to influence and communicate effectively at all levels — including executive and C-suite
- Ability to analyse technical concepts, translate them into business terms, and map business requirements to technical features
- Knowledge of software development processes and design methodologies
- Experience leading cross-functional teams to facilitate the resolution or disposition of customer needs or projects
- A degree or equivalent experience. Experience will be evaluated based on the skills and behaviours relevant to this role — including extracurricular leadership, military service, volunteer roles, and other professional experience
- Preferred: 2+ years of experience in the Salesforce ecosystem
- Salesforce product certifications (e.g. Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant)
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