Customer Success Manager
$130,000–$150,000 year
On-siteFrisco, Texas, United States
Job Summary
Deliver targeted, applied expert training sessions tailored to Direct Material/Electronics Sourcing professionals and provide ongoing support to optimize platform adoption. Manage client relationships from user level to VP level, organizing business reviews with key stakeholders. Identify and summarize compelling direct material cost savings opportunities, collaborating with clients to develop strategies for realizing these insights. Provide best-practice enablement for strategic negotiation support and evangelize new Part Analytics features to identify upsell and cross-sell opportunities. This role requires a deep understanding of procurement and supply chain processes, with a minimum of 5 years of Account Management or Customer Success experience. The expected annual pay range is $130,000-$150,000, eligible for bonus opportunities.
Required Qualifications
- Minimum of 5 years of Account Management or Customer Success Management experience in supply chain, consulting, B2B SaaS or Electronics industries
- Bachelor's degree in Business, Supply Chain Management, or a related field
- Proven experience delivering advisory services, preferably in the SaaS, supply chain, or procurement domain
- Strong understanding of supply chain processes and best practices
- Deep understanding of direct material sourcing processes in manufacturing
- Ability to travel to client sites as needed (if applicable)
- Strong analytical and problem-solving skills to provide insightful analysis
- Ability to effectively communicate complex concepts and insights to diverse stakeholders
Desired Qualifications
- Certifications in relevant technologies or methodologies (e.g., APICS, Lean, Six Sigma) are a plus
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