Customer Success Manager
$180,000–$230,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Manage a portfolio of enterprise customers from implementation through expansion, conducting regular business reviews and monitoring health metrics to proactively address issues. Create and execute customer success playbooks while building the function from the ground up by establishing onboarding processes and scalable enablement content. Partner with Product and Engineering to represent the customer voice and drive logo retention and NRR. This role involves working directly with technical teams to solve complex document processing challenges and requires 4+ years of enterprise consulting experience in an early-stage, high-growth environment.
Required Qualifications
- 4+ years working with Enterprise clients in consulting
- Familiarity with ML/AI infrastructure or developer tools
- Technical background or strong interest in AI/ML
- In-person role at our office in N.
- Ability to work hard and move quickly
Desired Qualifications
- Previously worked at a high-growth startup
- Established relationships in the ML/AI ecosystem
- Demonstrable experience growing accounts and driving expansions
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