Customer Success Manager
On-siteLa Marina, Catalunya, Kingdom of Spain
Job Summary
Manage an assigned portfolio of Referral Partners and Agencies by serving as their primary relationship owner and driving platform adoption, transaction volume, and long-term engagement. Conduct regular performance reviews to review transaction health, demonstrate value, and identify expansion opportunities while overseeing active client workspaces through final settlement. Resolve operational delays, intervene on stalled accounts to recover volume, and capture frontline feedback to synthesize insights for product enhancements. Maintain up-to-date CRM records, report portfolio performance metrics to senior leadership, and collaborate with Sales, Product, and Operations teams to unlock platform usage. Requires fluency in English and Spanish, with success evaluated on workspace completion, new activations, and recurring transaction velocity.
Required Qualifications
- Background in Customer Success, Account Management, or Commercial Operations within Fintech, Payments, SaaS, or Real Estate Tech
- Proven ability to manage an existing B2B partner portfolio, build trust, and drive platform usage and recurring business
- Strong data literacy, with the ability to analyze client usage trends and CRM activity to uncover operational bottlenecks and growth opportunities
- Ability to stay composed and take charge during time-sensitive financial completion deadlines
- Self-starter mindset, accountability for portfolio KPIs, and comfort working in a fast-paced scale-up environment
- Professional fluency in English and Spanish (written and spoken)
Desired Qualifications
- Domain experience in FX, cross-border payments, banking, or international property transactions
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