Customer Success Manager
$85,993–$118,240 year
HybridMinneapolis, Minnesota, United States
Job Summary
Onboard, train, and manage multiple health system customers to ensure successful adoption of SaaS solutions while securing contract renewals. Act as the primary point of contact for clients from C-level to end users, providing consultative sessions and serving as a Subject Matter Expert on all products. Gather insights on unmet needs, document product usage impacts on hospital metrics, and collaborate with internal teams to resolve issues and enhance the customer experience. Participate in support coverage rotation and travel up to 10%. This role supports Quva's mission to provide clinical insights and data services that optimize revenue and improve patient care across the US.
Required Qualifications
- Bachelor's Degree
- 1+ year experience in Customer success, account management or software training
- 1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementations
- Excellent communication skills across all levels; from executives to end users
- Excellent organizational skills and ability to strategically manage multiple customers concurrently
- Strong training and presentation skills
- Strong analytical, problem solving and troubleshooting skills
- Travel up to but not limited to 10%
- Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas
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