Customer Success Manager
$75,000–$75,000 year
On-siteMorristown, New Jersey, United States
Morristown, New Jersey, United StatesOn-siteFull Time$75,000–$75,000 yearMid LevelMedium
Full TimeMid LevelMedium
Job Summary
Respond promptly to Unified Communication, cloud service, and telecom-related inquiries while performing telecom bill analysis and invoice reviews. Update client records in HubSpot CRM, provide end-user assistance for MAC requests, and triage technical support issues. Manage key accounts through proactive contract renewal outreach, execute Quarterly Business Reviews, and coordinate with sales to present quotes and term renewals. Deliver educational webinars and training materials to enhance customer knowledge. Work from the Morristown, NJ office three days a week.
Required Qualifications
- Experience managing accounts for SMB clients in the tech industry with a client base of more than 100
- 3-5 years of sales, client success and/or account management experience within a B2B VoIP and/or Telecommunications environment
- Strong understanding of VoIP, UCaaS, and/or Telecommunications products, services, and software
- Expertise in technical product elements and digital technologies, with a proven ability to troubleshoot and resolve customer issues related to telecommunications products and services
- Ability to prioritize customer accounts delivering stellar customer service and ensuring client satisfaction
- Proven ability to manage client relationships and deliver on customer expectations while accurately documenting day-to-day interactions
- Experience with UCaaS, phone systems, internet, IT, and/or security product portfolio to support clients
- Ability to work from our Morristown, NJ office three days a week
Desired Qualifications
- Prior experience with CRM tools (HubSpot a plus) and upselling products and services
- Bachelor's Degree preferred, but not required
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