Customer Success Manager- Public Sector
$85,200–$144,000 year
RemoteUnited States
Job Summary
Translate pre-sales command plans into actionable objectives and guide public sector customers through GitLab adoption using DevSecOps best practices. Map customer journeys, coach teams on Git workflows and branching strategies, and act as the primary liaison for escalations by coordinating with Support, Product, Sales, and Engineering. Own a portfolio of accounts to drive adoption, retention, and growth while staying current on product releases to enable new features. Apply project management skills to deliver enablement initiatives across multiple stakeholders, balancing priorities for government organizations of varying sizes. This role sits within the Public Sector team, which partners with U.S. government entities to realize ongoing value from the GitLab platform in an all-remote, distributed environment.
Required Qualifications
- Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee)
- Background in Customer Success or a similar customer-facing role
- Experience partnering with customers to connect technical capabilities to business outcomes
- Understanding of Git and common branching strategies
- Familiarity with the software development lifecycle and development pipelines
- Knowledge of continuous integration, continuous deployment, and DevSecOps concepts
- Ability to manage a portfolio of customers of varying sizes in the public sector
- Strong verbal, written, presentation, and organizational skills
- Ability to explain technical topics in clear, simple language
- Demonstrated project management, analytical, and problem-solving skills
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