Customer Success Manager PropTech B2B SaaS - 100%
HybridZürich, Zurich, Switzerland
Job Summary
Manage a portfolio of landlord and tenant accounts to ensure platform adoption, drive product expansion through up-selling, and lead pilot projects. Conduct onboarding for new clients, including account setup and portfolio configuration, while delivering platform demonstrations and software trainings. Handle special operational cases involving invoicing, debt collection, and refunds, and resolve customer inquiries via email, phone, and the help center. Identify feature requests, escalate bugs, and gather feedback for UX/UI improvements to maintain high service quality. Review client performance data to optimize operational key figures and support continuous development of customer service automation. Assist with user applications and ensure all customer problems are resolved quickly and effectively.
Required Qualifications
- drive
- ability to work in a fast-paced environment
- ability to familiarize yourself with new tools and topics
- hands-on mentality
- accuracy
- efficiency
- tech-savviness
- solution-orientation
- ability to handle complicated problems
- enjoyment of working with customers
- helpfulness
- open-mindedness
- communication skills appropriate to the target audience
- practical experience in the online sector
- experience in customer service
- experience in sales
- experience in project management
- ability to work based on data
- ability to apply findings to optimize operational key figures
- relevant bachelor's degree
- native language is German
- fluency in English
Desired Qualifications
- experience in customer service
- experience in sales
- experience in project management
- fluency in French
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