Customer Success Manager

Act as Preservica Champion for a portfolio of high-value customers, driving adoption of Active Digital Preservation software, delivering strong retention and maximizing upsell and cross-sell opportunities. Maintain executive-level, decision-maker relationships, represent the Voice of the Customer to ensure product strategy meets customer needs, proactively enhance the customer experience, and guide customers to maximize ROI. Identify and nurture upsell opportunities in collaboration with Sales and Marketing; translate data into actionable insights and lead strategic business reviews both in person and remotely. This hybrid Boston-based role requires staying closely connected with customers while operating from home and regular office days.