Customer Success Manager, Portugal
RemotePortugal
Job Summary
Lead the post-sale journey for Portuguese accounts, managing onboarding through long-term renewal and expansion. Partner with customers to embed Neara's digital twin technology into daily workflows for vegetation management, clearance analysis, and CAPEX prioritization. Conduct Quarterly Business Reviews and maintain high-level relationships with stakeholders within Distribution and Transmission System Operators. Bridge complex technical outputs to executive-level business outcomes while acting as the voice of the Portuguese market to align our roadmap with local needs. Monitor customer health scores and drive Net Revenue Retention by identifying upsell opportunities. Fluent in Portuguese with 5-10+ years in Customer Success, this role supports sales during the commercial process and requires 20-40% travel.
Required Qualifications
- 5-10+ years of professional experience in Customer Success, Technical Consulting, or Enterprise Account Management
- Fluent Portuguese speaker
- professional fluency in English
- Comfortable traveling 20-40%
Desired Qualifications
- Ideally, you have a background in Utilities, Infrastructure, Energy, or Engineering SaaS
- Familiarity with GIS or Asset Management systems
- Plus for an Engineering background (Electrical, Industrial, Civil, or Energy)
- Plus for experience working with Electricity Distribution (DSO) or Transmission (TSO) operators
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